FRITZ!WLAN Stick AC 430 – Service - Knowledge Base

FRITZ!WLAN Stick AC 430 – Service

Wireless router's wireless network cannot be found

Your FRITZ!WLAN Stick cannot find the wireless network (WiFi) of your wireless router (for example FRITZ!Box). When it searches for wireless networks, it does not display the name of the wireless router's wireless network (SSID).

Simply proceed as described below. After each measure, check whether the problem persists.

1 Enabling the wireless network

The following step is only necessary if you are using a FRITZ!Box as your wireless router, and its "WLAN" LED is not lit:

  • Briefly push the "WLAN" button on the FRITZ!Box to enable the wireless network.
    • or, if you enabled keylock in the FRITZ!Box,
      1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
      2. Click "Radio Network" in the "Wireless" ("WLAN") menu.
      3. Enable the wireless network.
      4. Click "Apply" to save the settings.

2 Removing USB 3.0 devices

  1. For testing purposes, remove all USB 3.0 devices from the USB ports on the wireless router and the computer to which the FRITZ!WLAN Stick is connected.
  2. If the problem no longer occurs, then a USB device was affecting the wireless connection and you must reduce the interference caused by the USB device.

3 Installing the latest driver for the FRITZ!WLAN Stick

4 Changing the router's wireless settings

Note:We used a FRITZ!Box as an example for the configuration. If you are using a different wireless router, refer to the device's manufacturer for information on how to set it up, for example consult the manual.

Displaying the name of the wireless network (SSID)

If the name of the router's wireless network is not visible, it is not displayed when you search for wireless networks:

Note:Hiding the wireless network name can pose a security risk (see article in PC World: 5 Wi-Fi security myths you must abandon now).

  1. Click "Wireless" ("WLAN") in the FRITZ!Box user interface.
  2. Click "Radio Network" in the "Wireless" ("WLAN") menu.
  3. Enable the option "Name of the wireless radio network visible". If the option is not displayed, enable the Advanced View first.
  4. Click "Apply" to save the settings.

5 Finding the ideal location for the wireless router

  1. If possible, position the wireless router in a central location.
  2. Do not position the wireless router directly in the corner of a room.
  3. Position the wireless router so that it is as unobstructed as possible, i.e. not directly in back of or under an obstacle such as pieces of furniture or a heater.
  4. Position the wireless router as high in the room as possible, for example on a shelf.
  5. Position the wireless router so that there are as few obstacles as possible between it and other wireless devices. Especially metallic objects or objects containing water, for example radiators, refrigerators, or even houseplants, significantly reduce the quality of the wireless signal.
  6. Position the wireless router away from other radio transmitters, for example microwaves, wireless speakers, or Bluetooth devices.

6 Testing a different wireless device

  • Test whether a different wireless device can find the wireless router's wireless network.
    • If the other wireless device can find the wireless router's wireless network, then the FRITZ!WLAN Stick may be defective.