FRITZ!WLAN Repeater 450E – Service - Knowledge Base

FRITZ!WLAN Repeater 450E – Service

Generating support data

We need the support data for FRITZ!WLAN Repeater and your FRITZ!Box in order to process your support request.

Important:Generate the support data preferably while or immediately after the issue occurs. Do not manually restart the devices (for example by unplugging them) before generating the support data.

1 Generating support data for FRITZ!WLAN Repeater

  1. Call up http://fritz.repeater/support.lua in a web browser,
    • or, if the wireless connection between the repeater and the FRITZ!Box is interrupted:
      1. Use a network cable to connect a computer to the LAN port on the repeater.
      2. Call up the address http://169.254.1.1/support.lua in a web browser.
  2. Click the "Generate Support Data" button.
  3. Select the option "Save" and save the file with the support data on your computer.

    Note:The support data contains the repeater's settings and the event log. The information in the support data will only be used for solving this issue and will not be passed on to third parties. The support data will be deleted after the case has been closed at the latest.

  4. If possible, create a ZIP file containing the support data.

    Note:ZIP files allow you to compress any files. In Windows, you can create ZIP files as follows: Right-click a file or folder, then select "Send to" and "Compressed (zipped) Folder" from the context menu.

2 Generating support data for the FRITZ!Box

  1. Call up http://fritz.box/support.lua in a web browser,
  2. Click the "Generate Support Data" button.
  3. Select the option "Save" and save the support data as a TXT file on your computer. Do not change the file name or format.

    Note:The support data contains the FRITZ!Box settings and the event log. The information in the support data will only be used for solving this issue and will not be passed on to third parties. The support data will be deleted after the case has been closed at the latest.

  4. If possible, create a ZIP file containing the support data.

    Note:ZIP files allow you to compress any files.In Windows, you can create ZIP files as follows: Right-click a file or folder, then select "Send to" and "Compressed (zipped) Folder" from the context menu.