FRITZ!Box 7360 – Service - Knowledge Base

FRITZ!Box 7360 – Service

"Info" LED flashes red or several LEDs flash constantly

The "Info" LED on the FRITZ!Box flashes red or several LEDs on the FRITZ!Box flash constantly. The error occurred after updating FRITZ!OS manually or automatically. You may no longer be able to open the FRITZ!Box user interface and the browser only displays a white page with the error message "firmwarecfg: ERROR Error: opening page ../html/index.html".

Simply proceed as described below. After each measure, check whether the issue persists.

1 Preparations

You must clear the cache of your web browser before performing the following steps:

  1. On the keyboard, simultaneously press "CTRL + Shift + Del" or "CMD + Alt + E" for Safari.
  2. In the new window, click "Clear" or press Enter.

2 Restarting the FRITZ!Box

  • Unplug the FRITZ!Box for 5 seconds.

    Note:The FRITZ!Box settings remain intact. The restart will take about 2 minutes. During this time, you cannot access the FRITZ!Box.

3 Checking whether the update was successful

  1. Open the FRITZ!Box user interface. If the user interface is not displayed, use the recovery tool to reset the FRITZ!Box. The recovery tool then installs the update.
  2. Click "System" and then "Update".
  3. Click the "Find New FRITZ!OS" button.
    • If no new version is found, then the update was successful.
    • If a newer version is found, repeat the online update procedure. If the online update fails, proceed with the following section and update manually.

4 Updating manually

Downloading the FRITZ!OS file

  1. Call up ftp://ftp.avm.de/fritzbox/ in your web browser.
  2. Switch to the folder "fritzbox-7360-v1" or "fritzbox-7360-v2", then to the subfolder "other", and then to the folder "fritz.os".

    Important:You can find the version number in the user interface of your FRITZ!Box under "System > Update" on the "FRITZ!OS File" tab. If the tab is not displayed, enable the Advanced View first. The number for v1 begins with 111., and the number for v2 begins with 124.

  3. Download the file with the extension ".image" to the computer.

Repeating the update process

  1. Click "System" in the FRITZ!Box user interface.
  2. Click "Update" or "Firmware Update" in the "System" menu.
  3. Click on the "FRITZ!OS File" or "Firmware File" tab. If the tab is not displayed, enable the Advanced View first.
  4. Click "Save Settings".

    Note:Save your FRITZ!Box settings again under "System > Backup" right after successfully completing the installation. Then you can always restore it to a working configuration.

  5. Click the "Browse..." or "Choose File" button.
  6. Select the FRITZ!OS file that you downloaded (image file).
  7. Click the "Start Update" button.

5 Resetting the FRITZ!Box

Saving the FRITZ!Box settings

Applying the recovery tool

Restoring the FRITZ!Box settings