FRITZ!Box 7340 – Service - Knowledge Base

FRITZ!Box 7340 – Service

Forgot password for accessing user interface

The FRITZ!Box password offers you protection from unauthorized access to your FRITZ!Box. If you forget this password, you can no longer access the FRITZ!Box's settings or functions, and you cannot login to it.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Sending an access link with push service mail

If you entered an e-mail address for the "forgot password" push service under "Push Service" in the "System" menu of the FRITZ!Box, you can have the FRITZ!Box send you an access link that you can then use to log into the FRITZ!Box user interface again:

  1. Open the FRITZ!Box user interface.
  2. Click "Forgot your password?" below the password request.

    Note:If the button "Send Push Service mail" is not visible, then this push service is not enabled.

  3. Click "Send Push Service Mail".
    • Now an e-mail containing a link for setting a new password is sent to the e-mail address you entered for the "forgot password" push service.
  4. Call up your e-mail with the same device you used to request the access link and follow the instructions in the e-mail.

2 Loading the FRITZ!Box factory settings

  1. Briefly unplug the FRITZ!Box.
  2. Open the FRITZ!Box user interface within the next 10 minutes.
  3. Click "Forgot your password?" below the password request.
  4. Click the "Restore Factory Settings" button.
    • The factory settings are loaded and the FRITZ!Box is restarted.
  5. When it is finished, enter a new password and click "OK".

Note:Configure the "push service" so you will be able to recover your password, should you forget it again.