FRITZ!Box 3390 – Service - Knowledge Base

FRITZ!Box 3390 – Service

Media files are not sorted correctly

When playback devices or software access the FRITZ!Box media server, they do not sort media files such as photos, videos, or music, or do not sort them in the expected order (for example alphabetically).

Simply proceed as described below. After each measure, check whether the issue persists.

1 Installing the latest FRITZ!OS

2 Files are sorted according to the order defined by FRITZ!Box

  • Check whether the playback device or software displays files in the order in which the FRITZ!Box media server sorts them.
    • If files are sorted according to the order defined by the FRITZ!Box media server, then there is no problem.

3 Files are sorted according to the order defined by the playback device or software

Playback devices or software may define a particular sorting order for the FRITZ!Box media server:

Important:If the playback device or software defines the sorting order, then the FRITZ!Box sorts files accordingly.

  • Configure the playback device or software so that it sorts media files the way they are sorted by the FRITZ!Box media server,
    • or, if you do not want to have files sorted the way the FRITZ!Box sorts them:
  • Define the sorting order you want in the playback device or software.

    Note:Refer to the manufacturer of the playback device or software for information on how to set up, for example consult the manual.